Refund policy

Return & Refund Policy

 

At Lumaire, every order is inspected before it ships. Because of this, we do not accept returns for change of mind or personal preference.

 

Damaged or Defective Items

If your mask arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery through our Contact page with your order number and a photo of the issue. We will send a free replacement or a full refund, your choice.

 

Lost or Delayed Packages

If your order does not arrive within 30 days of shipping confirmation, contact us and we will send a replacement or refund.

 

How to Request a Replacement or Refund

Contact us through our Contact page with your order number, a description of the issue, and a photo. We aim to respond within 2 business days.

 

Non-Returnable Situations

We are unable to offer refunds or replacements for: change of mind, incorrect shipping address provided by the customer, or normal wear from regular use.

 

This policy does not affect your statutory consumer rights.